Associate Program Manager

November 2023 - Current

- Increased client value and retention through data-driven insights and efficient project management. Secured 3 client renewals and 3 relationship expansions. Led 20+ collaborative sessions, including Quarterly Business Reviews, leveraging platform data to inform strategic initiatives and enhance client outcomes.

- Enhanced client communication and platform expertise. Delivered multiple successful platform training sessions with clients, effectively addressing their questions and concerns. Utilized strong communication skills and platform knowledge to present complex reports to internal teams, serving as a resource on inter-departmental projects.

- Improved operational efficiency and patient safety through proactive analysis and problem-solving. Flagged 11 potential Adverse Event interactions before escalation, enabling faster resolution. Analyzed platform data to identify potential issues, implemented a 24-hour call listening window, and ensured all calls were evaluated for the Eddy Effect, contributing to improved patient safety and care.

Business Strategist

January 2023 - April 2023

• Achieved strategic alignment and growth by conducting comprehensive SWOT analyses, resulting in the development of tailored strategies. Capitalized on strengths to increase revenue by 12%, mitigated weaknesses, identified new opportunities, and addressed threats, driving revenue growth and securing a competitive edge

• Conducted in-depth financial analysis to assess the financial viability of strategic initiatives, resulting in the development of accurate financial projections and robust business cases. These analyses contributed to informed decision-making, securing a 20% increase in project funding, and achieving a 10% return on investment for implemented initiatives

• Utilized a diverse range of in-house strategic frameworks and methodologies to inform data-driven strategic decision-making, resulting in a 20% increase in customer satisfaction and successful implementation of strategic initiatives within established timelines

Change Practitioner

October 2022 - December 2022

• Conducted comprehensive analyses of current processes and systems, resulting in the identification of three areas for improvement. Designed and implemented effective solutions that led to measurable outcomes such as increased operational efficiency by 20%, reduced costs by 35%, and improved customer satisfaction ratings by 50%

• Collaborated with project managers and stakeholders to seamlessly integrate change management principles, resulting in a 15% reduction in project delays and a 20% increase in project success rate. By aligning change management strategies with project plans, timelines were expedited by 15% while minimizing disruptions, fostering smooth transitions, and ensuring high stakeholder satisfaction

Data Practitioner

June 2022 - September 2022

• Created and maintained data documentation, including comprehensive data dictionaries and data lineage, resulting in a 50% reduction in data errors and ambiguity. Enhanced data accuracy and traceability, enabling efficient data governance and compliance with regulatory standards. Furthermore, facilitated seamless data collaboration and knowledge sharing, leading to a 30% increase in data accessibility and a 15% improvement in data-driven decision-making processes

• Collaborated with cross-functional teams to gather and analyze data, resulting in the identification of key trends and patterns. Effectively communicated data-driven insights to stakeholders, leading to a 25% improvement in overall operational efficiency

• Utilized a range of data visualization tools to present complex datasets in a clear and concise manner, resulting in a 20% improvement in data comprehension among stakeholders

Inside Sales Representative

December 2021 - January 2022

• Prospected and qualified 1500+ leads per month through a variety of channels including cold-calling and email campaigns

• Built and maintained relationships with 10+ key accounts, resulting in a 30% increase in repeat business

• Utilized CRM software to manage a pipeline of 200+ prospects and successfully closed 20% of deals

Secretary Intern

June 2019 - August 2019

• Collaborated with 3 colleagues on marketing material for bi-weekly transactions of $10,000 of merchandise on average

• Organized transaction accounts on a weekly basis for partners.

Custodian Worker

June 2015 - May 2017

• Developed great client relationships on a weekly basis with up to 6 simultaneous clients

• Increased revenue 50% through the addition of 4 new contracts within 12 months.